We aim to respond to all "genuine" enquiries within 24 hours. Some people think we are the government body responsible for GCSE exams. So, they send us questions relating to that. We cannot reply to those emails because we are not the "Department for Education"; we wish we were. 😉
If it's an email relating to something we do relating to GCSE subjects, topics, revision, exam practice, our service, etc., you will get a response the same day or within 24 hours. Thank you.