Refund Policy

Are you sure you want to cancel? We’ll be sad to see you go! You can cancel your recurring subscription at any time to stop further charges. Please note, this will not automatically refund any new or recent recurring charges.

Follow these steps to cancel your recurring subscription and revert to a free Basic account:

Log in to your account and go to your “Account Settings”

Click the button to “Stop Recurring Membership”

Follow the instructions on the page to confirm cancellation

You’ll receive a confirmation email after a successful cancellation. Please note: when you cancel your membership, you will still have access until it expires.

To completely close your account and be removed from the site, please email

Cancellations will be effective within 7 business days. All debts and fees must be paid before cancellation can take effect. Termination of your account does not affect your liability or obligations under our Terms of Use.

Cancel Subscription: If you just want to cancel your membership subscription to avoid next month’s charge, you may cancel your paid subscription logging into your account and then clicking the cancel subscriptions link/button.

Refund Request: If you’re still sure you want to cancel and haven’t unlocked any documents/Q&As or used up any of your Tutor Questions, you can request a full refund. To do so, please email and your request will be processed within 3 business days.

Apple Store Purchases: All in-app purchases must be managed directly through Apple. Please contact them directly:

Satisfaction Guarantee: If you’re not satisfied with your membership subscription, you can contact us for further help by emailing Contact must be made within 3 business days of purchase date and will be subject to review.

Please Note: Refunds can never be provided more than 14 days after the initial purchase date regardless of your activity on the site.

For home subscriptions, we offer a no-questions-asked 2 day (48 hours) money-back guarantee. No refunds will be offered after this time.